Suprema Privacy Policy
Suprema Inc. (the “Company"), in compliance with applicable Korean and international laws and regulations, has established and released this Privacy Policy to protect personal information of users and properly respond to any complaints regarding their personal information.
Article 1. Personal information to be collected and methods of collection
Article 2. Purposes of collection and use of personal information
Article 3. Retention and usage periods
Article 4. Provision of personal information to a third party
Article 5. Entrustment and international transfer of personal information
Article 6. Rights and obligations of users and means to exercise rights
Article 7. Cookies; installation, operation and refusal
Article 8. Procedure and method of destroying personal information
Article 9. Security measures for protection of personal information
Article 10. Contact information of Data Protection Officer
Article 11. Updates to privacy policy and notification
Article 1. Personal information to be collected and methods of collection
1) Personal information to be collected
The Company collects the following personal information:
< Personal information collected from the Company’s website in Korean >
| Personal Information | |
|---|---|
| Sales and technical support | Required: Name, E-mail, Country, Company, Telephone number |
| Request after-sales service | Required: Name, E-mail, Company, Telephone number |
| Registration to participate in an event | Required: Name, E-mail, Country, Company Optional: Position |
| Purchases by phone/technical support/after-sales services | Required: Customer name, Company, Contact details, E-mail |
< Personal Information collected from the Company’s websites in English/German/French/Spanish/Japanese >
| Personal Information | |
|---|---|
| Contact Us | Required: Full Name, E-mail, Country, Company, Telephone |
| Become a Channel Partner Become a Technical Partner |
Required: Company information: Complete company name, Date of establishment, Total number of employees, Country, Legal address, Website, Telephone, Fax Contact information: Full name, Job title, Email, Telephone |
| Where to buy | Required: Email, Full Name, Company |
| Events (Book a meeting) | Required: Name, Email, Country, Company Optional: Position |
< Personal Information collected offline, e.g. at exhibitions >
| Personal Information | |
|---|---|
| Participant information | Required: E-mail, Name, Company, Division Optional: Telephone number, Job title |
2) Methods of collection
- When users enter their personal information on websites
- Through tools for collecting generated information (e.g. connection logs, cookies, etc.)
- When users directly provide their personal information offline such as at exhibitions
- Via mail, phone calls, fax, etc. when users inquire or consult
Article 2. Purposes of collection and use of personal information
The Company collects and uses personal information for the purposes set out below. The personal information collected shall be used solely for the purposes. In the event of any changes to such purposes, the Company will take the necessary measures required by laws, including obtaining prior consent.
| Purposes | |
|---|---|
| Provide services | Process inquiries, provide information and notices, transmit contents, and guide on event reservations |
| Marketing and advertising | Notices via TM, SMS, DM, E-mails, Push e-mails, etc., provide promotional information, market research, customer satisfaction surveys, product/service research and development, track login frequencies, and analyze customer statistics |
Article 3. Retention and usage periods
Unless required by applicable laws, the Company, in principle, promptly destroys personal information after achieving the purposes for which it was collected.
The Company will retain personal information collected upon a user’s consent for an agreed period.
If you wish to withdraw your consent, please contact our data protection division (privacy@suprema.co.kr)) or the website management team (marketing@suprema.co.kr). Your requests will be processed immediately upon verifying your identity.
Once a user agrees to use of personal information for marketing purposes, the company will retain the user’s personal information until the user cancels the subscription.
In the event that applicable laws require personal information to be retained, the Company may keep users’ information for certain period of time as stipulated in applicable laws as follows:
| Retention period | Applicable laws |
|---|---|
| 1) Personal information relating to use of services: 3 months | Protection of Communications Secrets Act |
| 2) Records on labeling and advertising: 6 months | Act on Consumer Protection in Electronic Commerce |
| 3) Records regarding contracts or subscription cancellation: 5 years | |
| 4) Records on payment and supply of goods: 5 years | |
| 5) Records on consumer inquiries, responses to claims, or settlement of disputes: 3 years |
Article 4. Provision of personal information to a third party
Unless prior consent of users is acquired or otherwise required by applicable laws, the Company does not in any case provide users' personal information to a third party.
Article 5. Entrustment and international transfer of personal information
The Company entrusts processing of personal information to external entities in order to provide more convenient and improved services. The entrusted entities only manage infrastructure operation, but do not access to users’ personal information.
| Entrusted Entity | Contact | Entrusted task | Entrusted Personal Information | Location of entrusted entity | Date of entrustment and method | Personal information retention and usage period |
|---|---|---|---|---|---|---|
| Salesforce.com | privacy@salesforce.com | DM mailing | E-mail, Name, Country, Company, Telephone number | Japan | Via the network upon users’ entering personal information on websites transfer via network after users provide personal information offline | Until users request to cancel DM subscriptions or delete personal information |
| Amazon Web Services Inc. | aws-korea-privacy@amazon.com | Provision of services and storage of personal information | Seoul |
The Company manages and supervises the entrusted entities to ensure that the entrusted entities process personal information solely for the entrusted tasks take technical and administrative security measures, and comply with applicable laws relating to personal information.
In the event that details of entrusted tasks or entrusted entities change, the Company will promptly disclose such information under Article 11 of this Privacy Policy.
Article 6. Rights and obligations of users and means to exercise rights
1) Users can at any time exercise the following rights pertaining to the protection of personal information:
- - Right to request access to personal information
- - Right to request correction of errors
- - Right to request deletion of personal information
- - Right to request suspension of processing personal information
- - Opposition rights
2) The rights set forth above may be exercised in writing or by telephone, e-mail or fax, etc., and the Company will take action immediately upon identity verification.
3) In principle, the Company will not collect personal information of users under the age of 16.
Article 7. Cookies; installation, operation and refusal
1) The Company uses cookies to store and retrieve user information from time to time to provide relevant and useful services to users. Cookies are small text files that the servers running the Company's website send to users' computers and are stored on users' computer hard disks. Users can choose whether or not to accept cookies, provided, however, that the Company shall not be held accountable for any issues or limitations in using services caused by disabling cookies.
2) How to reject cookies
- Users can either accept all cookies, confirm each time, or reject all cookies from their web browser settings.
- How to enable/disable cookies (for Internet Explorer)
- ① Select [Internet Options] from the [Tools] menu
- ② Click on [Privacy]
- ③ Click on [Advanced]
- ④ Select to enable/disable
To learn more about our use of cookies, please see the Cookie Policy
Article 8. Procedure and method of destroying personal information
Once the purposes for which personal information is being processed are achieved, the Company will in principle promptly destroy said personal information. Procedure and method of destruction are as follows:
- 1) Procedure
Once the purposes have been achieved, the personal information entered by the user will be either destroyed immediately or after being stored for a certain period of time in a separate database (separate documents if the information is on paper) as required by internal policies or applicable laws. Personal information transferred to the database will not be used for any other purpose unless required by law.
- 2) Method of destroying personal information
Information in the form of electronic files will be deleted using technical methods that prevent records being recovered. Personal information printed on paper will be either shredded or incinerated.
Article 9. Security measures for protection of personal information
The Company takes technical, administrative, and physical measures necessary for ensuring security as follows:
- 1) Administrative measures
Establishing and implementing internal management plan, and training personnel regarding protection of personal information
- 2) Technical measures
Managing rights to access to personal information processing systems, installing access control systems, encrypting security programs, etc.
- 3) Physical measures
Access control to computer rooms
Article 10. Contact information of the Data Protection Officer
In order to protect users' personal information and respond to complaints regarding personal information, the Company has appointed a Data Protection Officer and the relevant division as follows:
1) Data Protection Officer
- Name : Park Chang-sun
- Title : Head of Division
- Contact information : 031-710-2450 / cspark@suprema.co.kr
2) Data Protection Division
- Division : Information security TF
- Contact information : privacy@suprema.co.kr
Users can contact the Data Protection Officer or the division for any inquiries on personal information protection and complaints while using Company services. The Company will promptly respond to and process inquiries from users.
Article 11. Updates to Privacy Policy and notification
Any changes will be effective 7 days after the Company posts the revised Privacy Policy in this section on the Company’s website.
Any significant changes to users' rights, including changes to collection and use of personal information and provision of personal information to third parties, will be notified at least 30 days in advance.
- 1) Announcement Date: June 15, 2020
- 2) Effective Date: July 15, 2020
